Colten Care home Kingfishers New Forest outstanding

Kingfishers Care Home outstanding April 2020

Colten Care provide outstanding care homes!

Kingfishers in New Milton retains rating as "outstanding" 

Not even the Covid-19 outbreak and social distancing restrictions could stop the smiles when the staff and residents of Colten Care’s Kingfishers in New Milton learned it had retained its Outstanding rating. And as the virus poses so much greater a risk to the elderly than to the general population, it's all the more reassuring to be reminded of how the amazing Colten Care staff treasure and really "take care of" their precious charges - each one typically a much loved parent and grandparent too.

Quality Care Commission assess homes against five key criteria 

Kingfishers was assessed over two days in December 2019 by the industry regulator the Care Quality Commission (CQC) and was marked across five criteria – being safe, effective, caring, responsive and well led. 

Kingfishers scored top marks again - high marks across the board and outstanding ratings in the responsive and well-led categories.

Inspectors found people felt safe living at the home and were cared for by a motivated and well-trained staff team, who always put people first.

The report noted:

“Staff working at Kingfishers understood the needs of people using the service and supported people in an exceptionally personalised way. Staff knew people well and we saw that care was provided respectfully and sensitively, considering people's different needs. The impact this had on people was outstanding and had resulted in people living an active life with choice evident throughout.”

This assessment means that Kingfishers continues to be rated among the top four per cent of nursing homes in England.

Elaine Farrer, Operations Director for family-owned Colten Care, said: “It’s a huge accomplishment to be awarded an outstanding rating from the CQC. To be able to maintain and build upon those standards and retain that rating for a second time is a testament to the incredible hard work and commitment of the whole team.”

Celebrations muted amongst movement and social distancing restrictions

News of the retained rating came as the home continues to observe movement and social distancing restrictions to keep people safe from the ongoing virus risk

Kingfishers Home Manager Beata Brzozowska said: “This rating is both fitting and well-deserved for my team. I am impressed every day by the depth of their professionalism and kindness.”

She added: “The current measures in place to protect all our residents during the Covid-19 outbreak means we haven’t been able to celebrate this in quite the way we usually would. But you can rest assured that the staff team and our residents are thrilled and we have raised a glass to our success.”

The home is however planning to hold a community celebration party later this year once movement and social distancing restrictions have been eased. 

In the image shown, Kingfishers residents John Hall and Valerie Collinge raise a glass to celebrate the Colten Care home retaining its coveted Outstanding rating from regulator the Care Quality Commission. 


Find out more about Colten Care's New Forest homes online

With more than 30 years’ experience, Colten Care is an award-winning family-owned care home company. It has 21 quality care homes covering Hampshire, Dorset, Wiltshire and Sussex and offers a range of services spanning residential, nursing and dementia care.

Colten Care operates six residential nursing and care homes in the New Forest, including three in Lymington: Belmore Lodge, Court Lodge and dementia specialist Linden House. There are also homes in Brockenhurst (Woodpecker's), New Milton (Kingfisher's) and Mudeford (Avon Reach). Click on the links to find out more about each home...

It is not currently possible to visit Colten Care's homes. Please find more details here:

Colten Care's Avon Reach    Colten Care Court Lodge Lymington    Colten Care Linden House Lymington 

Colten Care Belmore Lodge Lymington    Colten Care Kingfishers New Milton    Colten Care Woodpeckers Brockenhurst


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