Proud to care in extraordinary times too - Colten Care New Forest

 Proud to Care - Colten Care in the New Forest

An open letter from Mark Aitcheson, Chief Executive, Colten Care

Colten Care have asked us to share this open letter from Chief Executive Mark Aitcheson. It explains how the management and all the wonderful staff in Colten Care homes of which there are six in the New Forest are much more than coping in extraordinary times. This advertorial is also a full page feature in this week's New Milton Advertiser & Lymington Times.  The words of the letter are also printed below the advertorial for the convenience of those viewing on tablets and phones for whom this picture will be too small for legibility.

colten care reassurance advertorial apr20 min

These are the words of the open letter, for easier legibility if needed

"Our beautiful care homes remain havens of joy and companionship despite the challenges posed by Covid-19.

We are enabling residents to stay safe, happy and fulfilled, with many turning to Skype, Zoom and other technologies to keep in touch with their loved ones.

Every day we host singing, music, exercise and arts and crafts sessions. There is the opportunity to enjoy gentle gardening activities in the spring sunshine, and we are corresponding with community pen pals of all ages, sharing our experiences and strengthening friendships.   

In these extraordinary times, we are going above and beyond anything we have done before to keep our residents and staff safe and protected. At the same time, we recognise the importance of supporting the communities our homes serve.

In order to continue delivering the highest standards of care our residents rightfully expect, we are observing the most stringent protocols on pre-admission checks, visits, self-isolation and infection control.

Thanks to effective contingency planning, we are well equipped with personal protective equipment (PPE) to ensure the safety of residents and staff. And we will continue to purchase what we need.

It means that every day our residents continue to enjoy support, care, comfort, fun, companionship, quality homemade food and beautiful gardens – all things not readily available when in isolation.

Equally, we know many elderly people in all the communities we serve will be worried and needing reassurance right now. 

While observing our rigorous protocols, we are therefore offering the opportunity for flexible, respite care during this extended period of isolation.

We remain open to select admissions, in other words to people we know and who know us, and who are from the local communities. 

If you, or someone you know, would like a break from isolation in the community, we are here to help and give you peace of mind. 

Working closely with our residents, relatives, staff and community healthcare partners, we aim to ensure our homes are, as far as humanly possible, safe havens from the virus.

Even in these difficult times our team is focused on making sure our residents live well and have opportunities to enjoy life.

All our homes are registered for nursing care and staffed by dedicated professionals used to caring for age-related conditions and fully trained in infection control.

Enshrined in our approach to care, called ‘All About Me’, everything we do has residents’ individual wellbeing and engagement at heart.

One of our residents, Ena, sums it up: ‘I have got so much more here than I would have if I were back home on my own. I have more independence, not less.’

Seven of our homes – including three in the New Forest – are officially rated Outstanding by the Care Quality Commission, confirming their place in the elite of all homes nationally.

A beacon of excellence in elderly people’s care for more than 30 years, we are currently the UK’s highest rated ‘Large Care Home Group’ on the public review site Carehome.co.uk (rating awarded March 2020).  

I’d like to take this opportunity to thank all those residents and team members who showed their appreciation for their carers and colleagues in a co-ordinated ‘clap for the carers’ across all our 21 homes, including the six in the New Forest.

We’ve put a short film of that on our YouTube channel www.YouTube.com/ColtenCare which I’m sure you will agree shows heartfelt sentiment.”

If you would like to discuss a stay in one of Colten Care’s New Forest homes, please call 01425 460985

And you can view the Clap for the Carers video here:








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