Colten Care home havens for Covid and into the new normal

Safer and happier during Covid

Families praise reassuring havens offered by Colten Care in their New Forest care homes

Advertorial feature in this week's New Milton Advertiser and Lymington Times

More independence, not less

Colten Care Advertorial - view full size also in this week's New Milton Advertiser and Lymington Times

"Professional nursing capability and consistent group-wide support are among the factors that set Colten Care apart from other care home operators. Its robust, sensitive and clinically-led management of the Covid risk has further reassured families of residents at all its 21 homes. Now, a safe visiting solution enabling face-to-face contact through specially installed screens is lifting spirits even higher. As a new promotional offer begins, four relatives share their confidence: 

Gobsmacked by how good it is: Linden House specialist dementia care home, Lymington

Janet Ballard says she has been amazed by the care she has witnessed since her mother Jean moved into Linden House, the Outstanding-rated Lymington dementia care home, 18 months ago. “She has complex needs but she immediately got settled,” recalls Janet. “I was absolutely astounded that the staff found it easy to deal with her. Everyone is trained in dementia care. They wanted to understand her, what made her happy, what made her sad. In hospitals they don’t have time to get to know people like that. I have always felt reassured. This is one of the best care homes in the country. Any friends or family who have been in to see mum have been gobsmacked by Linden House and how good it is.”

Since lockdown, Janet says she has stayed confident about her mother’s care. “I’ve never had any worries. I would have had if she had been back at home with carers going in and out. I am more than happy. It couldn’t be any better.”

Safe haven in Poole

Janet’s sentiments are reflected by former nurse Helen Clark, whose dad Jack lives at The Aldbury in Poole. “This is a safe haven. I have total reassurance. When it’s my turn, I’ll be putting my name down for Colten Care. They’re doing a fantastic job. They were actually recommended to us by someone who runs a care home locally, and not a Colten one! As I have a nursing background I am aware of how hard care work is, I understand that, and nursing-wise everyone at The Aldbury is amazing.”

Helen was quick to take advantage of the new safe-visit protocol to see her dad in person for the first time since March. “I had been ‘beamed in’ on a big TV screen before, which was amusing for dad, but I was so excited when I heard about the safe visiting. I knew I wouldn’t be able to touch him but I couldn’t wait to see him and know he was happy. I’m so grateful and feel very privileged.”

After visiting her mother Rosemary at Newstone House in Sturminster Newton, fellow Colten relative Jenny Cottrell said: “I had been going in two or three times a week before lockdown. We were both delighted and excited to be seeing each other again. There was a pang of emotion that you can’t have a big hug because that’s what you want to do and that’s what the residents need but the screen worked well and it was absolutely delightful. It’s a sign that things are getting better. Elderly people should be seeing friends and family in their twilight years.”

Excellent communications praised

Relatives also praised the way Colten Care has communicated during lockdown. There have been regular messages from each home and Chief Executive Mark Aitchison.

Jenny says: “I know I will be informed straight away if there is anything my siblings and I need to know about our mother. At the same time, it’s incredibly reassuring to hear direct from the CEO about things like testing and procuring PPE, and then, at the home level, how companionship and activities are continuing. We feel very lucky that our mother is where she is. Not everyone is fortunate to have the Colten experience but I think it is a model we should all be striving towards.”

More independence, not less

Peter Wardle, whose elder brother Jack lives at Avon Cliff in Bournemouth, agrees the tone and level of communication has been welcome. “It’s fair and clear, just what you need for reassurance. It reinforces my feeling that we couldn’t have picked a better place for Jack. He’s thriving there. The model of people living at home is not the right one. A care home with nursing is best. It’s given him more independence, not less.”

Find out more about Colten Care's New Forest homes online

With more than 30 years’ experience, Colten Care is an award-winning family-owned care home company. It has 21 quality care homes covering Hampshire, Dorset, Wiltshire and Sussex and offers a range of services spanning residential, nursing and dementia care.

Colten Care operates six residential nursing and care homes in the New Forest, including three in Lymington: Belmore Lodge, Court Lodge and dementia specialist Linden House. There are also homes in Brockenhurst (Woodpecker's), New Milton (Kingfisher's) and Mudeford (Avon Reach). Click on the links to find out more about each home...

It is not currently possible to visit Colten Care's homes. Please find more details here:

Colten Care's Avon Reach    Colten Care Court Lodge Lymington    Colten Care Linden House Lymington 

Colten Care Belmore Lodge Lymington    Colten Care Kingfishers New Milton    Colten Care Woodpeckers Brockenhurst

colten care two weeks free jun20Try out living in a Colten Care home with a two weeks completely free stay

If you, your partner or parent would like to experience a Colten Care home first-hand, Colten Care is now offering the opportunity to  stay for two weeks completely free.

For terms and conditions, and how to apply, please call 01425 482464 


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