Linden House Lymington outstanding for dementia care

Linden House Care Home is Outstanding

CQC official rating- one of the top dedicated dementia homes 

Linden House care home Lymington official rating outstanding by CQC

CQC Care Quality Commission rates Linden House one of only 55 "Outstanding" dementia homes and in the top 1% of all care homes in England

Colten Care's Linden House Care Home in the middle of Lymington is celebrating after being officially rated as one of the top dedicated dementia homes in the country -  one of only 55 dementia homes in England to be declared ‘Outstanding’ by the Care Quality Commission (CQC),  the independent and highly respected regulator of all health and social care services in England.  

The rating also places the New Street home in the top one per cent of all care homes in England. 

CQC Inspector Pauline Kelsey was among the guests at a tea party marking the home’s success together with residents, relatives and staff and presented the  ‘Outstanding’ certificate to Sam Reid, Interim Home Manager.  

Linden House was assessed across five criteria – being safe, effective, caring, responsive and well led – during an intensive two-day inspection. The 22-page report singled out staff for particular praise, saying they supported residents in an “exceptionally personalised way.”  Pauline said: “We found staff at Linden House were welcoming, whatever their level of seniority. Nothing was too much trouble.”

The report added: “Families felt the service went above and beyond and were extremely experienced at looking after people living with dementia. People received excellent care that was based around their individual needs and that ensured care was personalised and responsive.”

Our personal experience of exceptional care 

Amongst the team who run and the members of the Lymington Dementia Action Group several of us have our own relatives living at Linden House and we know full well how outstanding it is.  Day and night an enormous team of wonderful people cherish our loved ones as if they were their own.  The reality of dementia is that sometimes it's challenging and distressing.  Yet every member of the team from care to nursing to cleaning has those vital qualities of kindness and patience in abundance.

I have written previously about the care my own mother receives – it’s nearly six years now that she's been in a Colten Care home and her Alzheimers is very advanced.  Yet despite her sleepiness the carers regularly get her up with the hoist into a splendid enormous mobile throne so that she can experience different environments and atmospheres including the concerts and other entertainments which take place regularly so that at some level she can still take part in the things she used to love like music and singing.  She was 90 in September but all the lines on her face seem to have disappeared which I can only put down to how relaxed and comfortable she feels, cocooned and cosseted as she is.

Tribute to the Linden House teamoutstanding care home team at linden house

Mark Aitchison, Chief Executive, said: “I am absolutely thrilled that Linden House is our first dementia home to be rated ‘Outstanding’. I read the inspection report with immense pride.

“It is great news that Linden House is one of only 55 dementia homes in England to be declared ‘Outstanding’. It is actually even better, when you look at care homes that are solely dedicated to elderly dementia care and also provide nursing care as there are then just a handful across the country, including Linden House, achieving this accolade. That is an amazing achievement and one to be very proud of.

“It’s a huge tribute to the wonderful team at Linden House. There is a fantastic team spirit and ‘can do’ attitude at the home which puts our residents at the heart of everything we do.

“We were particularly delighted that CQC Inspector Pauline Kelsey was able to take time out from her busy schedule to personally present us with the ‘Outstanding’ certificate. “This is the second ‘Outstanding’ rating for one of our homes and demonstrates how our ‘One Team’ approach to everything we do is clearly working for our residents.”

Other guests at the party included Lymington Mayor Cllr Barry Dunning.
He said: “We’re very proud of Colten Care and to have an ‘Outstanding’ rating is amazing. My warmest congratulations to you all.”

Family owned Colten Care has 20 quality care homes across Dorset, Hampshire, Sussex and Wiltshire.

Earlier this year the company’s Kingfishers home in New Milton was also rated ‘Outstanding’ by the Care Quality Commission.

How to view the CQC report

The inspection report on Linden House can be found at

For more information about the home, visit


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