How can businesses manage unexpected events

Inclement weather and unexpected events -james dynan risk management diversion road closed what next

How does your business manage these?

A short thought provoking article about how we manage operational risks to our businesses by James Dynan, James Dynan Associates

So far in 2018 we have experienced some serious weather conditions, indeed the Met Office suggests the ’beast from the east’ may return over the Easter period.

The basics of resilience planning is to face these challenges knowing you have put plans in place to “keep calm and carry on”.

How did my business cope?

For inclement weather the impact will generally be staff availability and travel disruption.

Consider the following:

• Was I able to operate normally or did I experience staff shortages which caused me to close the business for the day?

• If I ran my business on a reduced staff basis was I still able to deliver the minimum services expected by my customers/clients?

But what other events could impact your business?

Denial of access to your primary office/premise

How would your business operate if impacted by an extreme event such as the ongoing situation impacting businesses located in Salisbury?

This is not a staff availability issue because you have a full staff compliment but access to your business premises is restricted indefinitely.

Supply chain disruption/failure

This means things like no receipt of stock, no deliveries to customers,  production delays etc.

Failure or disruption to information technology, for example banking, ATMs, communication outages 

Loss or corruption of customer information

This could be either malicious or negligent.

What can I learn from these events?

For any business disruption it is crucial that a lesson learned session takes place without delay. This should seek to answer some simple questions:

What was the impact on my business and customers?

Had I already identified/assessed/planned for these?

             Did my response plans prove effective? If not, where did they fail?

             What can I do to be better prepared next time?

Awareness of organisational resilience in your business

             Do your employees understand organisational resilience and their own role in delivering it?

             Would you benefit from some support in finding ways of improving the awareness across your business?

Business Continuity Awareness Week is coming up...

The Business Continuity Institute (BCI) have announced that Business Continuity Awareness Week 2018 (BCAW) will take place during the week of 14th – 18th May.

The topic is  ‘Working Together to Improve Organisational Resilience.’

We promote collaboration and believe a business cannot deliver true resilience without its business units all working together towards a common goal.

Externally there must be collaboration with third party suppliers; a failure on their side could seriously impact on your business.

Do you have dedicated skilled resource to support BCAW?

We have experience of supporting businesses in preparing for and delivering awareness campaigns.

How can we work with you to enhance your business resiliency?

If you would like assistance in carrying out an impartial review of your resilience planning or to discuss how your levels of awareness can be enhanced, please call us for a free initial consultationn.

Contact James Dynan:  email This email address is being protected from spambots. You need JavaScript enabled to view it. or call 07771 371256


March 2018



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